Robyn Statum
robynstatum.blogspot.com
Education:
August 2007- Present Utah State University- Logan , Utah
Bachelors of Arts in Public Relations with a minor in Instructional Technology
Expected completion December 2011
January 2005-August 2006 Hinds Community College- Pearl , Mississippi
Associate of Arts
Experience:
October 2007- Present Customer Care Representative Icon Health & Fitness, Logan , Utah
· Build report with over 600 Sears stores across the nation, manage Help Tickets
· Responsible for issuing credit to stores, work with a team of four
· Train new employees within the Sears Team, responsible incoming and outgoing e-mails
· Supervise service in over 1000 Sears stores across the nation
December 2006- July 2007 English Teacher Maryland Language School , Changhua , Taiwan
· Taught students ranging from 4 to 15 years old English
· Created weekly lesson plans
· Tested potential students
· Carried out simulated activities for instructional purposes
September 2004-December 2006 Marketing Membership Manager GSCMM, Jackson , Mississippi
· Maintained Girl Scout membership in a seven county area
· Increased Girl Scout membership by 7% each year
· Organized and carried out campouts for service units
· Managed Girl Scout Cookie sales in a seven county area
· Executed grants “Uniquely Me” and “Girls Beyond Bars”
· Wrote program based on Girl Scout Promise in partnership with the United Way
October 2002-September 2004 Customer Care Representative MCI, Clinton , Mississippi
· Took inbound calls from reseller customers
· Managed Trouble Tickets
· Responsible for e-mails to customers
· Helped customers with troubleshooting, billing, and any other concerns
Skills:
MS Office, Photoshop, HTML, CSS, Flash, Video Production, AS400, Bison, Fox-Pro, Multi-line phone system, Facebook, Blogger,
